Resumen: [EN] In this paper quality orientation process of Tehran University was evaluated.
For effective change human resource of organization must have five
qualities: Awareness about need to change; Desire to make the change
happen; Knowledge about how to change; Ability to change; Reinforcement
to retain the changes. With these human resource qualities, work dimension
(for example: structures and process of doing work) need to well set with
planned changes. Work dimension had five main elements too: 1- business
needs and opportunities 2- setting goals and boundaries 3-desining process
and systems 4-devalope way to solve problems and 5-post- implementation.
These research conclusions show that UT human resource, sense high need
and desire to change in quality. So, to success in quality change sense high
ability in self and their colleagues, and access to needed knowledge for
change in quality of UT. But university's systems don’t support these efforts
so that proper low support for qualitative changes. In work dimension,
quality improvement opportunities, goals, and needs weren't well defined.
Furthermore systems and process of accepting quality weren’t developed
suitably. Solution sections had some problem too. Some solutions remain in
design level only and others after implementation don’t evaluate for
distinguish weaknesses and strength.
